Goh, W., Chen, J. P., Teo, C. J. C., & Huan, H. D. (2009). Expectations and perceptions of service quality: A study on customer satisfaction of the low-cost airline industry in Singapore.
Chicago Style CitationGoh, Weihan., Jolynn Pinyue Chen, Colin Jun Cong Teo, and Hooi Den Huan. Expectations and Perceptions of Service Quality: A Study On Customer Satisfaction of the Low-cost Airline Industry in Singapore. 2009.
MLA引文Goh, Weihan., Jolynn Pinyue Chen, Colin Jun Cong Teo, and Hooi Den Huan. Expectations and Perceptions of Service Quality: A Study On Customer Satisfaction of the Low-cost Airline Industry in Singapore. 2009.
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