Goh, W., Chen, J. P., Teo, C. J. C., & Huan, H. D. (2009). Expectations and perceptions of service quality: A study on customer satisfaction of the low-cost airline industry in Singapore.
استشهاد بنمط شيكاغوGoh, Weihan., Jolynn Pinyue Chen, Colin Jun Cong Teo, و Hooi Den Huan. Expectations and Perceptions of Service Quality: A Study On Customer Satisfaction of the Low-cost Airline Industry in Singapore. 2009.
MLA استشهادGoh, Weihan., Jolynn Pinyue Chen, Colin Jun Cong Teo, و Hooi Den Huan. Expectations and Perceptions of Service Quality: A Study On Customer Satisfaction of the Low-cost Airline Industry in Singapore. 2009.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.