Text this: The study of customer satisfaction and its consequential effect on loyalty.

  ______   _    _     _  _     ______  __    __  
 /_   _// | || | ||  | \| ||  /_   _// \ \\ / // 
   | ||   | || | ||  |  ' ||   -| ||-   \ \/ //  
  _| ||   | \\_/ ||  | .  ||   _| ||_    \  //   
 /__//     \____//   |_|\_||  /_____//    \//    
 `--`       `---`    `-` -`   `-----`      `