Koh, E. S. L., Lam, C., Teo, L. K., & Litvin, S. W. (2008). Tell me what you want ... what you really, really want: An exploratory research on service quality in the travel agency industry.
استشهاد بنمط شيكاغوKoh, Eileen Swee Ling, Carolina Lam, Lay Khim Teo, و Stephen Wayne Litvin. Tell Me What You Want ... What You Really, Really Want: An Exploratory Research On Service Quality in the Travel Agency Industry. 2008.
MLA استشهادKoh, Eileen Swee Ling, Carolina Lam, Lay Khim Teo, و Stephen Wayne Litvin. Tell Me What You Want ... What You Really, Really Want: An Exploratory Research On Service Quality in the Travel Agency Industry. 2008.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.