Building next generation contact center : a case study of NTUC income.

• المؤلفون الرئيسيون: Chan, Qing Hui., Lin, Shihua., Tan, Siew Chong.
• مؤلفون آخرون: Sethi, Neerja
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Industries and labor
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/10314
• المؤسسة: Nanyang Technological University

This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes.