1-800-Philippines: Understanding and Managing the Filipino Call Center Worker

• 主要作者: Hechanova, Ma. Regina
• 格式: text
• 出版: Archīum Ateneo 2010
• 主題: Industrial and Organizational Psychology; Psychology
• 在線閱讀: https://archium.ateneo.edu/psychology-faculty-pubs/236; https://unipress.ateneo.edu/product/1-800-philippines-understanding-and-managing-filipino-call-center-worker-2

From a handful of companies in 2001, the call center industry has since exploded. Recognizing its ability to generate employment, the government heralded it as an economic savior. Indeed, it seems like a perfect fit, given our country's culture of hospitality. Yet just as easily as the accolade...