, M., & , D. S. W. S. (2006). Pengaruh implementasi Customer Relationship Management (CRM) terhadap kinerja ekonomi dengan moderator CRM-Compatible Organization Alignment dan CRM-Technology. [Yogyakarta] : Universitas Gadjah Mada.
Chicago Style Citation, MANDRA, and Dra. Sari Winahjoe S. Pengaruh Implementasi Customer Relationship Management (CRM) Terhadap Kinerja Ekonomi Dengan Moderator CRM-Compatible Organization Alignment Dan CRM-Technology. [Yogyakarta] : Universitas Gadjah Mada, 2006.
MLA Citation, MANDRA, and Dra. Sari Winahjoe S. Pengaruh Implementasi Customer Relationship Management (CRM) Terhadap Kinerja Ekonomi Dengan Moderator CRM-Compatible Organization Alignment Dan CRM-Technology. [Yogyakarta] : Universitas Gadjah Mada, 2006.