Analisis Kendala-Kendala Potensial Penerapan Total Quality Service Pada Perguruan Tinggi

• Main Author: Perpustakaan UGM, i-lib
• Format: Article NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2002
• Subjects: Jurnal i-lib UGM
• Online Access: https://repository.ugm.ac.id/26170/; http://i-lib.ugm.ac.id/jurnal/download.php?dataId=9187

ABSTRACT The succes of Higher Educational Institution in competing is highly depends on how the institution gives the satisfaction to customers through the creation of quality service. Many corporations have got their success because they are able to apply quality management principles. Total Qualit...