EVALUASI SISTEM PENGELOLAAN KINERJA ORGANISASI BERBASIS BALANCED SCORECARD: ( Studi Kasus Pada Kantor Pelayanan Pajak Pratama Bantul)
This thesis discusses about evaluation of organization performance management system by using Balanced Scorecard (BSC) in Pratama Bantul Tax Office. Management performance system by using BSC for public sector is adapted from BSC concept used by private sector. There are four perspectif used for mea...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/100725/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=57165 |
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| Summary: | This thesis discusses about evaluation of organization performance management system by
using Balanced Scorecard (BSC) in Pratama Bantul Tax Office. Management performance
system by using BSC for public sector is adapted from BSC concept used by private sector.
There are four perspectif used for measuring Pratama Bantul Tax Office organization
performance: stakeholders perspective, customers perspective, internal process business
perspective, learning and growth perspective. These four perspective are measured by
using achievemnet in key performance indicators which are based on organization�s
missions and strategic targets. This research using data in year 2009, 2010 and 2011, while
organization has used management by BSC since 2010. Performance management using
BSC perspectives from 2010 to 2011 always increase and beyond 100% of target for 2010
and 2011. |
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