Congruency of scent and music as a driver of in-store evaluations and behavior

由 Wirtz, Jochen, Mattila, Anna
出版 2018

The role of pre-consumption affect in post-purchase evaluations of services - an experimental investigation

由 Wirtz, Jochen, Mattila, Anna
出版 2018

Consumer responses to compensation, speed of recovery and apology after a service failure

由 Wirtz, Jochen, Mattila, Anna S.
出版 2018

Consumer complaining to firms : the determinants of channel choice

由 Wirtz, Jochen, Mattila, Anna S.
出版 2018

The roles objective and self-assessed knowledge in the consumer search process

由 Wirtz, Jochen, Teo, Swee Cheok, Mattila, Anna S.
出版 2018

The effects of consumer expertise of evoked set size and service loyalty

由 Wirtz, Jochen, Mattila, Anna S., Teo, Swee Cheok
出版 2018

The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors

由 Wirtz, Jochen, Mattila, Anna, Tan, Rachael L. P.
出版 2018

Target-arousal as a mediator of the impact of affect on service satisfaction

由 Tan, Rachel Lu Pheng, Wirtz, Jochen, Mattila, Anna
出版 2018